Delivery Policy

DNG Automotive Limited

38e Lunn Avenue, Mount Wellington, Auckland

Phone: 09 214 8570

1. Processing Times

All orders are processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be slightly delayed. You will be notified if there are any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Auckland: 1–2 business days

North Island: 1–3 business days

South Island: 2–5 business days

Rural delivery: Additional 1–2 business days

Delivery delays may occur during peak periods or due to courier issues.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to activate.

4. Click & Collect

Click & Collect is available from our store during business hours. Please wait for your “Ready for Pickup” notification before arriving.

5. Delivery Issues

If your parcel is missing, Delayed or arrives damaged, please contact us immediately so we can resolve the issue.