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Refund Policy

Business Name: DNG Automotive Limited 

Effective Date: 17th November 2025

 

 

1. Overview

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We value our customers and want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted.

 

 

2. Eligibility for Refunds

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You may be eligible for a refund if:

  • The item is defective or damaged upon arrival.

  • You received the wrong item.

  • The product does not match the description provided at the time of purchase.

  • A service was not delivered as agreed.

To qualify for a refund, please ensure:

  • Your request is submitted within 10 business days of receiving the product or service.

  • The item is unused, in original packaging, and in the same condition as received (for physical goods).

 

 

3. Non-Refundable Items

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The following items/services are not eligible for a refund:

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

  • Services that have already been completed or partially delivered

 

 

4. Returns (For Physical Products)

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To initiate a return:

  1. Contact us at Hello@dngauto.co.nz / 09 214 8570 with your order number and reason for return.

  2. Once approved, you will receive return instructions.

  3. Returned items must be sent to 38e Lunn Avenue, Mount Wellington, Auckland.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error.

 

 

5. Refund Processing

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Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original method of payment within 10 business days.

  • Processing times may vary depending on your bank or card provider.

 

 

6. Late or Missing Refunds

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If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still have not received your refund after completing these steps, please reach out to us at Hello@dngauto.co.nz / 09 214 8570.

 

 

7. Exchanges

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We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us with details of your order and the issue.

8. Contact Us

If you have any questions about this Refund Policy, contact us at:

  • Email: Hello@dngauto.co.nz

  • Phone: 09 214 8570

  • Address: 38e Lunn Avenue, Mount Wellington, Auckland

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