Terms & Conditions

Last Updated: 17/11/2025

Welcome to DNG Automotive. By using our website and purchasing from our store, you agree to the following terms and conditions.

1. General

These Terms and Conditions apply to all purchases made through www.dngauto.co.nz.
We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Pricing & Payment

All prices are listed in NZD and include GST (if applicable).
We accept payments via [list payment methods, e.g., credit/debit cards, PayPal, Afterpay].
Orders are only confirmed once payment has been successfully processed.

3. Shipping & Delivery

Processing Times

All orders are processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be slightly delayed. You will be notified if there are any significant delays.
Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Auckland: 1–2 business days

North Island: 1–3 business days

South Island: 2–5 business days

Rural delivery: Additional 1–2 business days

Delivery delays may occur during peak periods or due to courier issues.
Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to activate.
Click & Collect

Click & Collect is available from our store during business hours. Please wait for your “Ready for Pickup” notification before arriving.
Delivery Issues

If your parcel is missing, Delayed or arrives damaged, please contact us immediately so we can resolve the issue.

4. Returns

4.1 Change of Mind Returns

We accept change-of-mind returns within 10 business days of purchase, provided that:- The item is in original, unused condition- The item has not been installed or altered- The item is returned in its original packaging- Proof of purchase is supplied
Change-of-mind returns may be refunded, exchanged, or issued as store credit at our discretion.
Certain items may not be eligible (e.g., electrical parts, special-order items, or products that cannot be resold for safety or hygiene reasons).

4.2 Faulty or Damaged Items

If you believe an item is faulty or damaged:- Please contact us as soon as possible- Provide your order number and a description of the issue- Photos or videos may be requested If the item is confirmed faulty, we will offer a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993 (NZ).

4.3 Incorrect or Missing Items

If you receive an incorrect item or something is missing, please notify us within 3 business days.

4.4 How to Make a Return

Email hello@dngauto.co.nz
Include your name, order number, and reason for return
We will provide return instructions and a reference number
Return Shipping Costs - Faulty or incorrect items: return shipping is covered by us.
Change-of-mind returns: return shipping is the customer’s responsibility.
Processing Time once the returned item is received and inspected, refunds or exchanges will be processed within 5–10 business days.

5. Refunds

We value our customers and want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted.

5.1 Eligibility for Refunds

You may be eligible for a refund if:

The item is defective or damaged upon arrival.
You received the wrong item.
The product does not match the description provided at the time of purchase.
A service was not delivered as agreed.

To qualify for a refund, please ensure:

Your request is submitted within 10 business days of receiving the product or service.
The item is unused, in original packaging, and in the same condition as received (for physical goods).

5.2 Non-Refundable Items

The following items/services are not eligible for a refund:

Gift cards
Downloadable digital products
Clearance or final sale items
Services that have already been completed or partially delivered

5.3 Returns (For Physical Products)

To initiate a return:

Contact us at Hello@dngauto.co.nz / 09 214 8570 with your order number and reason for return.
Once approved, you will receive return instructions.
Returned items must be sent to 38e Lunn Avenue, Mount Wellington, Auckland.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refund Processing

Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original method of payment within 10 business days.
Processing times may vary depending on your bank or card provider.

5.5 Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank.

If you still have not received your refund after completing these steps, please reach out to us at Hello@dngauto.co.nz / 09 214 8570.

5.6 Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us with details of your order and the issue.

5.7 Contact Us

If you have any questions about this Refund Policy, contact us at:

Email: Hello@dngauto.co.nz
Phone: 09 214 8570
Address: 38e Lunn Avenue, Mount Wellington, Auckland

6. Warranty & Liability

Products are covered by manufacturer warranties where applicable.
We are not liable for damages due to incorrect installation or misuse.
Our liability is limited to the purchase price of the product.

7. Privacy & Data Protection

We collect customer information solely for order fulfillment and customer service.
Personal data is stored securely and will never be shared with third parties without consent.
See our Privacy Policy for full details.

8. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
📧 hello@dngauto.co.nz